The Alignment of Client and Consultant Views

Gable [1996a] validated a multidimensional measurement model of client success when engaging external consultants to assist with selection of computer based information systems. Following on from that study and employing the same data, this paper seeks to compare client and consultant views on the seven model dimensions and to interpret disparities

Integrating case study and survey research methods: An example in information systems

The case for combining research methods generally, and more specifically that for combining qualitative and quantitative methods, is strong. Yet, research designs that extensively integrate both fieldwork (e.g. case studies) and survey research are rare. More¬over, some journals tend tacitly to specialize by methodology thereby encouraging purity of method. The multi-method model of research while not new, has not been appreciated. In this respect it is useful to articulate and describe its usage through example. By reference to a recently completed study of IS consultant engagement success factors this paper presents an analysis of the benefits of integrating case study and survey research methods. The emphasis is on the qualitative case study method and how it can compliment more quantitative survey research. Benefits are demonstrated through specific examples from the reference study.</i

Goal Congruence, Trust and Organisational Culture: Strengthening Knowledge Links

Collaboration between organizations benefits from knowledge links -- a form of strategic alliance that gives organizations access to the skills and capabilities of their partner and opportunity to create new capabilities together. Using the example of alliances between two universities and SAP AG, the market leader in Enterprise Software, the paper suggests some management practices to improve goal congruence, trust and alignment between different organizational cultures. For example, face-to-face interactions are critical for building a close relationship over time. A theoretical framework of the five phases of partnership development and the three challenges faced by knowledge link partnerships is proposed, along with implications for management, universities and research

Extending the IS-Impact model into the higher education sector

The study addresses known limitations of what may be the most important dependent variable in Information Systems (IS) research; IS-Success or IS-Impact. The study is expected to force a deeper understanding of the broad notions of IS success and impact. The aims of the research are to: (1) enhance the robustness and minimize limitations of the IS-Impact model, and (2) introduce and operationalise a more rigorously validated IS Impact measurement model to Universities, as a reliable model for evaluating different Administrative Systems. In extending and further generalizing the IS-Impact model, the study will address contemporary validation issues

Measuring Process Modelling Success

Process-modelling has seen widespread acceptance, par ticularly on large IT-enabled Business Process Reengineering projects. It is applied, as a process design and management technique, across all life-cycle phases of a system. While there has been much research on aspects of process-modelling, little attention has focused on post-hoc evaluation of process-modelling success. This paper addresses this gap, and presents a process-modelling success measurement (PMS) framework, which includes the dimensions: process-model quality; model use; user satisfaction; and process modelling impact. Measurement items for each dimension are also suggested

The Information Systems Academic Discipline in Pacific Asia 2006: A Contextual Analysis

This paper serves as an introduction to, and contextual analysis for, the overarching study titled "The Information Systems Academic Discipline in Pacific Asia 2006" reported in this special edition of the Communications of the AIS. This paper describes the genesis of the study; reflects on prior literature on the state of IS; discusses the theory underpinning the individual case studies; and outlines the overall multi-method approach, particularly the case study method used for the state reports. The process of multiple-peer review of the individual state reports is also described. Importantly, this paper summarizes and interrelates each of the component studies reported in the special edition. An outline is also provided of in-progress studies that complement the efforts reported in this special edition

Developing an IS-impact decision tool: A literature based design science roadmap

This paper derives from research-in-progress intending both Design Research (DR) and Design Science (DS) outputs; the former a management decision tool based in IS-Impact (Gable et al. 2008) kernel theory; the latter being methodological learnings deriving from synthesis of the literature and reflection on the DR ‘case study’ experience. The paper introduces a generic, detailed and pragmatic DS ‘Research Roadmap’ or methodology, deriving at this stage primarily from synthesis and harmonization of relevant concepts identified through systematic archival analysis of related literature. The scope of the Roadmap too has been influenced by the parallel study aim to undertake DR applying and further evolving the Roadmap. The Roadmap is presented in attention to the dearth of detailed guidance available to novice Researchers in Design Science Research (DSR), and though preliminary, is expected to evolve and gradually be substantiated through experience of its application. A key distinction of the Roadmap from other DSR methods is its breadth of coverage of published DSR concepts and activities; its detail and scope. It represents a useful synthesis and integration of otherwise highly disparate DSR-related concepts

The Information Systems Academic Discipline in Australia

This paper reports a descriptive case study of the IS academic discipline in Australia. One in a series of nine papers comprising a special issue of Communications of the AIS (CAIS) titled The Information Systems Academic Discipline in Pacific Asia, this sub-study sought to establish the beginnings of a cumulative and ongoing effort to track and report on, and reflect upon the evolution and state of the IS academic discipline in Australia (and Pacific Asia and ultimately other world regions). This paper clarifies the role of the Australian study as a preliminary to the larger Pacific Asia study, and draws upon a series of case studies of Australian states and territories to present the Australian situation. The case study protocol, based in Ridley\u27s [2006] framework on the evolution of disciplines, suggests an inverse relationship between the impact of local contingencies and a discipline\u27s degree of professionalism and maturity. Analysis of Australian data reveals considerable diversity in IS research and teaching across the nation, reflecting the wide geographic spread of universities in Australia. Although in general IS research is not highly contingent upon local exigencies and environmental pressures, the topics researched often reflected personal interests and are only weakly coordinated across research sites. At this time IS in Australia does not possess a unique symbol system that allows unambiguous communication between initiates within the field

The Role of the Doctoral Consortium: An Information Systems Signature Pedagogy?

The doctoral consortium is a well-established, widely endorsed event in the information systems (IS) discipline that occurs adjunct to mainstream IS conferences (e.g., ICIS, ECIS, PACIS, AMCIS). Anecdotal evidence suggests that PhD students’ experience of these events is almost universally positive; some have referred to the events as “life changing” or “magical”. Further, both participating students and scholars strongly perceive the events’ value. To extend the experience to more PhD students, doctoral consortia are more recently being run locally and unaffiliated with any conference. By reviewing the literature and historical documents and conducting a series of interviews and email exchanges with past conference co-chairs, we explore the merits of IS doctoral consortia (consortia). We position the IS doctoral consortium as distinct from forms of doctoral student development in other disciplines, a veritable “signature pedagogy” for IS. In examining the practices and motivations underlying doctoral consortia, we explain related phenomena to improving future consortia. In addition, by appending much historical detail, we add to the IS discipline’s organizational memory

Measuring IS-support: a conceptual model

This paper reports on a conceptual model of a larger research effort proceeding from a central interest in the importance of assessing the IS-Support provided to key-user groups. This study conceptualised a new multidimensional IS-Support construct with four dimensions: training, documentation, assistance and authorisation, which form the overarching construct – IS-Support. We argue that a holistic measure for assessing IS-Support should consist of dimensions, and measures, that together assess the variety of the support provided to IS key-user groups. The proposed IS-Support construct is defined as the support the IS key-user groups receive to increase their capabilities in utilising information systems within the organisation. With two interrelated phases, conceptualisation phase and validation phase, to rigorously hypothesise and validate a measurement model, the IS-Support model, proposed in this study, is intended to include the characteristics of analytic theory